Resolved -
This issue has resolved and normal performance levels have been restored.
Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.
Feb 4, 12:59 EST
Investigating -
We are currently experiencing a temporary outage with our phone systems and are unable to receive inbound support calls at this time. Our team is actively working to resolve the issue. In the meantime, customers can reach Support through the following channels:
Submit a case via Sentinel Email us at support@kajeet.com Visit kajeet.com and use the chat feature
We appreciate your patience and will provide updates as more information becomes available.
Feb 4, 09:08 EST
Resolved -
Some customers may have experienced intermittent connectivity issues with Verizon between 1:23 AM and 9:26 AM ET on Monday, February 2, 2026.
Our network engineers mitigated the issue by rerouting traffic from our primary circuit to a secondary Verizon circuit, which resolved the impact. We are continuing to work with Verizon to determine the root cause.
We apologize for any inconvenience this may have caused and appreciate your patience.
Feb 2, 01:30 EST