Delay in Verizon Activations

Incident Report for Kajeet

Resolved

This incident has been resolved by Verizon. Please see the Nationwide Incident Summary posted by Verizon below:

To our Valued Customers,

This Service Bulletin is provided in part of IoT Service notifications.

Verizon IoT Service Management has become aware of the following development which may have affected your service:

Severity Level: High

Start: Mar 14, 2023 4:00 AM EST

End: Mar 14, 2023 12:04 PM EST

Affected Services: IoT Activations Affected Location:

Nationwide Incident Summary: An issue was identified which may have caused some customers to experience delays with activation and provisioning of IoT devices.

Incident Status: Resolved Resolution: Efforts to restore service is complete and activation and provisioning requests should process normally.

Posted Mar 14, 2023 - 13:15 EDT

Identified

Verizon has made Kajeet aware of issues with activations on VZW services. Verizon engineers are working to resolve this issue, however we expect there to be delays for any new Verizon activation

Posted Mar 14, 2023 - 12:15 EDT

This incident affected: Self Service Activations.