T-Mobile provisioning Errors

Incident Report for Kajeet

Resolved

The T-Mobile provisioning issue has been resolved and normal performance levels have been restored.

Thank you for your continued patience as our team worked with T-Mobile to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

Posted Nov 15, 2024 - 10:20 EST

Investigating

Starting at 5 PM ET yesterday, 11/14/24, some customers may be receiving provisioning errors from T-Mobile. Our engineers are working on the issue with T-mobile. We apologize for any inconvenience this may be causing.

Posted Nov 15, 2024 - 08:42 EST

This incident affected: Self Service Activations.