Verizon Activations Issues 1/23/2025

Incident Report for Kajeet

Resolved

Verizon has resolved the issue and normal performance levels have been restored.

Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at support@kajeet.com, online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

Posted Jan 23, 2025 - 10:38 EST

Investigating

As of 8 AM ET 1/23/2025, Customers attempting Verizon activations via our self service activation functionality in Sentinel may encounter errors. We've engaged Verizon support who are actively working to fix the issue.

Posted Jan 23, 2025 - 10:19 EST

This incident affected: Wireless Connected Devices, Management Portal, Reporting, REST APIs, and Self Service Activations.